FAQ

You can find frequently asked questions here!

GENERALLY

What is included in the delivery?

Included in the delivery:

  • Data display suitable for the vehicle model
  • USB-C cable 1m pre-installed
  • Main box communication
  • Adapter cable 60cm long
  • Instructions
  • Oil sensor for diesel engines (must be ordered separately)

IS OUR DATA DISPLAY LEGAL / STVO-COMPLIANT

Yes! - Usually uncritical

Based on customer experience, there have been no problems with either the police or the MOT/emission test.

The legal admissibility may vary depending on the country, region, vehicle type, and registration.

The decisive factors are always the applicable local regulations and the assessment by responsible inspection bodies or authorities.

If you have any uncertainties regarding admissibility in your country, you should consult an inspection organization (e.g., TÜV or Dekra) or the responsible authority beforehand.

The vehicle owner or user is responsible for using the vehicle in public road traffic.

Is the data display customizable?

The display includes 5 value pages, 3 of which are partially or fully customizable.

There, the values ​​can be clicked through, allowing you to view up to 5 values ​​at the same time.

Is the display multilingual?

Standard: English

IS THE INSTALLATION PLUG & PLAY

No, the installation is not plug & play, but it is not complex either.

The enclosed instructions are precisely adapted to the respective vehicle model.

The included adapter cable is connected to the vehicle with 4 different colored wires using the appropriate instructions.

If you have any problems, we are always available. The best way to reach us is via Instagram.

No coding is required

COMPATIBILITY

Which vehicle models are compatible with the COREDISPLAY?

  • BMW E9x (E90, E91, E92, E93)
  • BMW E8x (E81, E82, E86, E87)
  • BMW E7x (E70, E71 X5/X6)
  • BMW E6x (E60, E61, E62, E63)

For which engines do I need an oil temperature sensor?

  • All diesel engines except the N57
  • The E6x is usually not compatible with the M57Ü2 engine.

    Detailed information regarding motor compatibility can be found here: Google Docs: Matrix Motors

Are more vehicle models planned?

The F series is currently under development. An exact launch date has not yet been determined.

FIRMWARE

How often are firmware updates released?

An interval of approximately 6 months can be assumed.

How do I update my data display?

All information can be found here: Update firmware

What do GEN2, GEN3 or GEN4 mean?

The designation indicates which generation (GEN) the display is.

GEN2: Until approx. June 2025, not upgradeable, no upgrade option

GEN3: Current generation, oil temperature capable, regular updates, no announced end of support yet

GEN4: New display variants, oil pressure, oil temperature and additional pressure capable,
Release from April 2026, F-series compatible

PROBLEMS & ERRORS

The display remains black

  • Check the power supply
  • Check the CANBUS communication
  • Was the correct instruction used for the vehicle model?

Otherwise, contact us, we can certainly help you.

After the display update, it no longer turns on

  • It may happen that despite the supposedly successful update, the display no longer turns on. The memory may be defective and needs to be reprogrammed.

    Please contact us by email or Instagram.

Tips & Tricks

I can no longer read my vehicle since installing the data display

That's normal – the data display needs to communicate with the engine control unit (ECU). If multiple devices try to do this simultaneously, communication problems occur. To resolve this, go to the data display settings and select "Use OBD Port," which essentially means "Enable OBD Port." The display will then stop requesting data, and diagnostic tools can read the data correctly.

I have activated "Use OBD Port" but I still can't read the data on my N55

Some N55 models require a short rest – lock your car and wait at least 15 minutes. It's important that "Use OBD Port" is enabled before locking the vehicle.

Reading programs are very slow

This is 99% related to the COM port settings. The USB DCAN/KCAN cable must be set to 1ms in Device Manager -> COM Ports -> Select the correct COM port -> Properties -> Advanced Settings -> Timeout